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This is important to know; services in this country (The United States) have been going over seas to other countries for the past few decades. We are now at not just a tipping point but a critical point of having well… just really bad awful service not to mention less jobs. There was a time when the factory jobs went to other countries and all we had was service jobs. Now we have lost the service job sector.
It seems lately that when you call your bank, credit card, phone or even health care company, you will get a call center in India or the Philippines. So that’s great for them and their job growth, but what about us? And jobs aren’t the only problem with this situation. We pay companies money for their products and services and they give us poor service.
You don’t have to sound like a xenophobic bigot but it easy to hear the complaints from all parts and sides of our country.
- “There is a bad connection when I call. I can’t hear them well.”
- “I get transferred often over and over and sometimes get disconnected.”
- “I don’t understand what the person is saying. It makes the situation not really too helpful.”
- “I don;t think they understood what I was saying.”
- “When they thought my problem was difficult, they transferred me to someone else. Another time after telling my awful situation, I was put on eterna-hold for an hour and then hung up.”
- “I don;t know why I pay this company so much money each month and then every time I call up support, we’re really not understanding each other. If I called an American call center, my problem would take so much less time to resolve.”
Is it really being a bad racist person to say, “Hmmm, I just can’t really understand this person. I really wish I was talking to someone who understood the me better like someone in the United States.” Or how about, “I wish I was supporting American jobs and calling a center here in the United States.” No, that isn’t a bad thing to say. It’s common sense. And we need to support companies that haven’t put all their workers in another country.
Let me say this again, “We need to support companies that have their services (like customer service) in the United States.” It’s better for you when you call. It’s better for U.S jobs in the long run.
A great example for me is Godaddy. They had some pretty racy commercials in the past but guess what, their call centers are all in the U.S.A. So when I think of using a company for domain names, I think of Godaddy. Another example for me would be AT&T. It seems all their support is in another country. I had a bad connection and the person on the other hand didn’t speak english too well leading for a very poor phone call. We couldn’t hear each other well and when we did, it still wasn’t helpful. I don’t use AT&T anymore. It was a very simple decision. I need to have someone at the very least understand me, have a clear connection and not use old archaic phrases from the 1930’s that I’m not understanding. I had a guy tell me once for technical support that I should look for the receptacle. I thought to myself that maybe he was telling me to look for the bathroom but eventually we both got it. It was the electrical outlet. Nice. Nothing like spending 15 minutes playing a game of “Let’s figure out what this is that you’re saying.” Yeah! Sounds like fun.
Once again, stop using companies that outsource all their products and especially service. Use companies that have services (especially phone services) in the United States.
The list:
- Domain name and hosting – Godaddy
- Phone support – Verizon